Issues connecting to device via teleop

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Issue details

I am having issues with connecting to my device. I can access it via ssh and see it connected to wifi. When I look in the agent logs, I see the following messages:

formant-agent | 2023-09-18T14:53:51.157Z DEBUG pf rtc/port_forward_manager.go:206 failed to create peer: signal error [temporary: true]: connection error: Post "https://api.formant.io/v1/signaling/peers": context deadline exceeded
formant-agent | 2023-09-18T14:53:51.158Z DEBUG rtc/rtc_client.go:599 localPeer was nil in startReceivingSignals main clause
formant-agent | 2023-09-18T14:53:51.198Z DEBUG agent/host_metrics_collector_linux.go:814 no batteries found...
formant-agent | 2023-09-18T14:53:51.653Z DEBUG logger/logger.go:413 error reporting agent configuration version to cloud: connection error: Patch "https://api.formant.io/v1/admin/devices/e9a04e2e-edbd-4938-b640-26cfd4051696": context deadline exceeded
formant-agent | 2023-09-18T14:53:51.820Z DEBUG agent/uploader.go:1663 failed uploading s3_asset batch: connection error: Post "https://api.formant.io/v1/admin/auth/agent-credentials": context deadline exceeded
formant-agent | 2023-09-18T14:53:51.820Z DEBUG agent/agent.go:204 refreshing aws credentials ...
formant-agent | 2023-09-18T14:53:52.110Z DEBUG agent/uploader.go:1663 failed uploading datapoint batch: connection error: Post "https://api.formant.io/v1/ingest/multi": context deadline exceeded

Troubleshooting steps

  • Restart the agent to see if issue persists.
  • This may be caused by network connection issues, a firewall, or a VPN. Make sure that your network connection is strong, and try simplifying the network connection between the Formant application and the device.
  • Formant has made improvements to the agent's ability to detect a change in the active network interface and continue operation over a new interface. Try updating your agent to take advantage of these improvements.

Updated 5 months ago